Skylines Cargo Terms & Conditions

Providing cargo, logistics, and removal services across Brisbane and surrounding areas.

Our T&C

TERMS AND CONDITIONS OF SERVICE

SKYLINE CARGO SOLUTIONS PTY LTD

1. DEFINITIONS

In this agreement, unless a contrary intension appears, the following terms have the following meanings:

Carrier means SKYLINES CARGO SOLUTIONS PTY LTD and its employees, contractors or agents.

Customer means the person/s engaging the Carrier.

Container Service means the collection and transport of Goods by Container means (regardless of whether personally packed or professionally packed), if applicable.

Deposit means the amount paid in advance at the time of booking.

Quote is based on straight pick up and straight delivery.

Goods means all items and furniture carried by the Carrier at the request of the Customer as part of the Service. However, it must not include any of the Prohibited Items and an individual item/furniture piece must not exceed the Weight Limit.

Prohibited Items means:

  • (a) items which encourage vermin.
  • (b) any liquids.
  • (c) jewellery, watches, precious stones, money, medication or anything of a similar nature.
  • (d) perishable items.
  • (e) animals.
  • (f) any items which may be flammable, corrosive or combustible.
  • (g) firearms.
  • (h) any hazardous items (as reasonably determined by the Carrier).
  • (i) piano (unless otherwise agreed by the Carrier in advance, and able to be moved by two Men).
  • (j) Spa (unless otherwise agreed with the Carrier in advance).
  • (k) any plants or other vegetation (unless otherwise agreed by the Carrier and permissible under any relevant State law).

Third Party means any person or company we have arranged to carry out all or part of the Container Service in accordance with clause 6.

Service Cost means the amount calculated in accordance with the Quote.

Service means the relocation of the Customers Goods, as further set out in this agreement.

Quote means the document so named and supplied to you by the Carrier.

Weight Limit means 80 kilograms per cubic meter.


2. CUSTOMER OBLIGATIONS AND WARRANTIES

2.1 The Carrier is entitled to rely on the Customer for the provision of all details regarding the Goods to be carried in including size, volume, shape, volatility, flammability, fragility and ownership.

2.2 The Customer warrants to the Carrier that it is:

  • (a) the legal owner of the Goods; or
  • (b) the authorized agent of the legal owner of the Goods and has been given the property authority enter into this agreement on behalf of the legal owner.

2.3 The Customer must:

  • (a) at all times be present during the loading and unloading of the Goods.
  • (b) ensue that there are no Prohibited Items included in the Goods.
  • (c) arrange adequate insurance for insurable risks for the Goods.
  • (d) completely empty and defrost fridges and freezers, completely empty all furniture make sure, nothing is left.
  • (e) make certain that petrol lawn mowers (or similar) have no residual fuel.
  • (f) identify any expensive or fragile items.

2.4 The Customer indemnifies the Carrier for any loss, damage, expense, penalty or fine or liability arising from a breach of the Customer’s obligations and warranties contained within this agreement.


3. CANCELLATION

If the Customer decides to cancel the Service, then the Carrier reserves the right to retain all or some of the Deposit in the proportions set out below:

  • (a) more than 14 days prior to the Estimated Pickup Date and Time: fully refundable.
  • (b) 13-6 days prior to the Estimated Pickup Date and Time: 50% refundable.
  • (c) 5-2 days prior to the Estimated Pickup Date and Time: 25% refundable.
  • (d) Less than 72 hours prior to the Estimated Pickup Date and Time: non-refundable.

4. PAYMENT FOR SERVICES

4.1 By entering into this agreement, the Customer agrees to make payment for the Service in accordance with clause 4.2 of this agreement. The Customer shall not be entitled to renegotiate the terms at any time.

4.2 Payment for the Service must be made by EFT before Estimated Delivery time before dropping off, unless otherwise agreed in writing. If payment is not made before Delivery time, then interest shall accrue at 12% per annum adjusted daily from Estimated Delivery Date until payment in full.

4.3 The Carrier may deduct or set off from any money due to the Customer under or in connection with this agreement.


5. CARRIER LIABILITY

5.1 The Customer agrees and acknowledges that there are inherent risks associated with moving and the Goods can be subject to damage.

5.2 Carrier uses all reasonable endeavors to arrive at the Estimated Pickup Date and Time and Estimated Delivery Date, events beyond the Carrier’s control may impact the Carriers ability to do so and it does not carry any liability for direct or indirect loss due to late arrival.

5.3 If the Carrier is unable to successfully deliver the Goods to the delivery address as originally instructed by the Customer, the Customer shall be responsible for all costs associated with delivery to any second or subsequent delivery address.

5.4 The Carrier accepts no responsibility for consequential or indirect loss or damage arising from carrying the Goods under this agreement.

  • (a) ordinary wear or tear.
  • (b) fluid leakage.
  • (c) insufficient and/or unsuitable packing or preparation.
  • (d) electrical or mechanical derangement.
  • (e) failure of plant and equipment.
  • (f) weather events such as rainfall, storms and flooding.

5.5 The Customer further releases the Carrier for any loss or damage caused to electrical components, computers, jewellery, porcelain or enamel goods, glass, precious stones or metals, perishable goods or fragile items.

5.6 No claim for loss or damage may be made unless:

  • (a) notice is made in writing upon completion of delivery for unpacked items.
  • (b) within two (2) days of delivery for packed items.

5.7 Failure to notify within this period shall be treated as satisfactory completion.

5.8 The Customer specifically waives any claim for minor wear and tear or damage due to access, size, site conditions, or handling limitations.


6. ANCILLARY SERVICES

  • 6.1 Carrier has discretion on method of carriage.
  • 6.2 Carrier may use third-party providers.
  • 6.3 Carrier accepts no liability for third-party actions.

7. GENERAL

  • 7.1 Governed by laws of Queensland, Australia.
  • 7.2 Terms can only be changed in writing.
  • 7.3 Invalid clauses will be adjusted without affecting the rest.

All services are subject to agreed terms, operational conditions, and availability at the time of booking.

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